Where can I purchase found® active products?
Currently, you can purchase found® active products via our website.
Are your products good for all skin types?
All found® active formulas are developed to work for all skin types.
Are your products tested on animals?
found® active formulas are never tested on animals.
Are your products vegan?
found® active formulas are never tested on animals. Although the found® active products are not certified Vegetarian or Vegan, the majority of our products' formulas contain no animal derived ingredients.
Are found® active products gluten free?
All found® active products are formulated without gluten. We cannot guarantee that all ingredients or products were produced in an allergen free environment. We recommend checking with your physician prior to use if you suffer from a gluten intolerance.
Do you use parabens in your products?
All found® active products are formulated without parabens.
Do found® active products contain nuts?
All found® active formulas products are formulated without nuts. We cannot guarantee that all ingredients or products were produced in an allergen free environment. We recommend checking with your physician prior to use if you suffer from a nut allergy.
How can I be informed of found® active news?
Hear the latest found® active news by signing up to our newsletter. Sign up here.
My question isn’t addressed here. How can I contact you?
For general and product related inquiries including product information, partnerships and distribution, you can contact us via email at firstname.lastname@example.org.
SHIPPING & HANDLING
I placed an order. When will my order ship?
Orders are shipped within 2 business days after the order has been received. You will receive an email notification once your order has shipped along with tracking information.
What is your shipping policy?
Orders placed by 12:00 noon Eastern Time, Monday through Friday, will be processed on the same day. Orders received after that time or on the weekend will be processed the next business day, with the exception of Holiday or high volume timeframes. Once an order has been processed and shipped, it typically takes 3-7 days to arrive using Ground shipping, depending on the destination. Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery are not available.
Do you offer free shipping?
Yes, we offer free standard shipping within the US on orders of $50 or more.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. boxes via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping.
Where do you currently ship to?
We currently ship to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
How do I track my order?
You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
For more information, please see our current shipping and returns policy.
Do I need to set up an account to place an order?
No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list and easily check your order status. And we can contact you if there's a problem with your order. If you choose not to create an account, simply select “Guest” at checkout.
Can I change my order once I've placed it?
Due to our fast fulfillment processing, we unfortunately are not able to change or cancel your order after it has been placed. Please refer to our shipping and returns policies for more information on returns.
What do I do if my package is lost or stolen?
found® active is no longer responsible for lost or stolen packages. Please contact USPS (800-ASK-USPS) or UPS (800-PICK-UPS) to file a claim using your tracking number for your order.
Who can I talk to about the status of my order?
If you have a question regarding the status of your recent online order, you can contact us via email at email@example.com or call 1-855-895-6980.
I emailed/called your customer service team. When should I expect a response?
A foundactive.com team member will respond to your email or phone message within 24-48 hours.
RETURNS & EXCHANGES
What is your return/exchange policy?
foundactive.com offers a 30-day satisfaction guarantee. If you are unsatisfied with your purchase from foundactive.com for any reason within 30 days of your original purchase date, you may return your purchase for a full refund of the purchase price, less original shipping and handling fees. Shipping costs will never be refunded unless a shipping error was made by foundactive.com. Examples of shipping errors include incorrect shipping service used after customer selected and paid for other service, incorrect product was shipped, or the product was unusable due to damage incurred during shipping.
In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
My order arrived damaged. What should I do?
Use our Return Request tool to request a return and get a return label. Click here to start a return request.
I have not received my order confirmation, what should I do?
If you have not received your order confirmation within 24 hours of placing your order, please contact us via email at firstname.lastname@example.org.